Great customer service starts with keeping promises. In fact, we believe that we keep our customers by keeping our promises. And while it’s not about being perfect (because we’re not), or about making sales (although we do), it is about being genuine, having good intentions, striving for the best outcomes, and being responsible when we make mistakes (which we try not to!).
Our Promise to You-Our Customer:
Making promises can be dangerous territory, but these are the things we stand behind, no matter what, to inspire your trust and confidence:
1. We promise to get the job done right.
The guiding principle of our business is pretty simple–we do what is right for YOU. Whether it’s a spare bedroom or family-centered living room, we aim to get the job done right. And we don’t rush through one job to get to the next one, we take time and care to do a great job for you and your home.
2. We promise to admit and fix our mistakes.
Many businesses wipe their hands of their customers once the job is done (whether it’s done well or not!), and that simply goes against our values. We’re all ears to hear if there’s something that needs fixing and if we didn’t do something right, we’ll say OK, and fix it (without charging you)!
3. We promise we won’t sell you–we’ll educate instead.
Nobody likes that awkward feeling of the “sales” conversation. We don’t enjoy that, and we’re sure you don’t either. Regardless of what you decide, our priority is to get you what you need and help you find the information to make the best decision possible for you and your family.
4. We promise always to learn what the newest technology in flooring is.
We wake up thinking about flooring (weird, but true!) and we’re always searching for the latest in flooring technology. We shop at several industries shows each year to find the best buys. We make certain to always find beautiful, top quality, and cutting-edge products from around the world.
5. We promise that your budget matters to us.
Whether you’re looking to buy a $5 sample or invest in a $5,000 flooring project, we treat you the same. We will do everything we can to make sure we find you what you need and at the best quality possible for your budget.
6. We promise to always provide free estimates.
We’ve offered free measurements forever, and have no plans of ever changing that! With more than 25 years experience we are professionals at accurate measurement to make sure you don’t end up paying for more carpet or flooring that you need.
7. We promise to always offer fun discounts & specials to our email list.
If you’ve entrusted us with your email, we don't spam your inbox! Just 1 or 2 emails to say hello each month and to let you know about any AWESOME deals and giveaways.
At the end of the day, it’s not that hard. Serve customers well, and they’ll come back. Serve them poorly, and they’ll go elsewhere. Chillicothe Carpet exists to provide excellent service and some darn good flooring for everyone. We hope you agree!